Contact Us
We're here to help with any questions you might have about our telehealth services. Our team is dedicated to providing you with the support you need.
General Inquiries
For general questions about our services, pricing, or how our platform works.
Patient Support
For assistance with bookings, prescriptions, medical certificates, or account issues.
Response Time
We aim to respond to all inquiries within 24 hours during business days.
How to Reach Us
For non-urgent inquiries, email is the best way to reach our team.
Phone
Our support team is available during business hours to assist you.
Location
Our main office is located in Sydney, Australia.
Frequently Asked Questions
What are your operating hours?
Our telehealth services are available 7 days a week from 8am to 10pm AEST.
How quickly can I speak with a doctor?
Most patients can connect with a doctor within 15-30 minutes during operating hours.
Are your doctors qualified?
Yes, all our doctors are fully qualified, registered medical practitioners in Australia.
How do I get my prescription?
After your consultation, prescriptions can be sent electronically to your preferred pharmacy or delivered to your home.