Cookie Policy

This Cookie Policy explains how freedoc ("we", "us", or "our") uses cookies and similar technologies on our website and mobile application (collectively, the "Services") in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies enhance user experience by remembering your preferences and enabling certain site functions.

Types of Cookies We Use

We use the following types of cookies on our Services:

Essential Cookies

These cookies are necessary for the Services to function properly and provide secure healthcare services. They enable core functionality such as security, network management, account access, and maintaining session security for telehealth consultations. You cannot opt out of these cookies as they are essential for the safe operation of our healthcare platform.

Performance and Analytics Cookies

These cookies collect information about how visitors use our Services, such as which pages they visit most often and if they receive error messages. This information helps us improve our Services, user experience, and healthcare delivery. All information collected by these cookies is aggregated and anonymous, and we ensure compliance with Australian Privacy Principles.

Functionality Cookies

These cookies allow our Services to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features. They may also be used to provide healthcare services you have requested, such as maintaining your consultation preferences or remembering your healthcare provider selections.

Targeting and Advertising Cookies

These cookies may be used to deliver health-related information and educational content that is more relevant to you and your interests. We do not use these cookies to target advertising for commercial purposes but may use them to provide relevant health information and service updates.

Third-Party Cookies

Some cookies are placed by third parties on our behalf. These third parties may include analytics providers and secure hosting services. In accordance with Australian Privacy Principle 8, we ensure that any third parties who may receive your information through cookies comply with Australian privacy standards or we have taken reasonable steps to ensure they will handle your information appropriately.

Health Information and Cookies

We take special care with any health-related information that may be collected through cookies. Any health information collected is subject to additional protections under Australian privacy laws and healthcare regulations. We ensure that health information collected through cookies is:

• Collected only with your consent
• Used only for the purposes of providing healthcare services
• Stored securely and protected from unauthorized access
• Retained only for as long as necessary for healthcare and legal purposes

How Long Do Cookies Stay on My Device?

The length of time a cookie will remain on your device depends on whether it is a "persistent" or "session" cookie:

• Session cookies: These cookies are temporary and are deleted when you close your browser. These are particularly important for maintaining security during telehealth consultations.
• Persistent cookies: These cookies remain on your device until they expire or are deleted manually. Healthcare-related persistent cookies are retained only for the minimum period necessary.

Your Cookie Choices and Rights

Under Australian privacy laws, you have several options to control or limit how we and our partners use cookies:

• Browser settings: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. However, please note that blocking essential cookies may affect the security and functionality of our healthcare services.
• Consent management: We provide clear consent mechanisms for non-essential cookies and allow you to withdraw consent at any time.
• Mobile devices: On mobile devices, you can limit tracking by using the privacy settings available on your device.
• Access and correction: You have the right to access information about cookies we have collected and request correction of any inaccurate information.

Please note that if you choose to block or delete essential cookies, certain features of our Services may not operate correctly, which could affect the quality and security of your healthcare experience.

Complaints and Privacy Rights

If you have concerns about our use of cookies or believe we have breached your privacy rights, you can:

• Contact us directly using the details below
• Make a complaint to the Office of the Australian Information Commissioner (OAIC)

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised policy. We encourage you to periodically review this page for the latest information on our cookie practices.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
privacy@freedoc.com.au
or
freedoc
Level 10, 123 Pitt Street
Sydney, NSW 2000
Australia

To make a privacy complaint, you can also contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: www.oaic.gov.au